||Accessible Fixed-Route Bus Services
River Valley Transit has a fully accessible fleet of twenty-nine
(29) transit vehicles in its active fleet and seven accessible
contingency vehicles. Therefore, accessible fixed-route bus
service is available from 5:30 a.m. to 6:30 p.m., Monday through
Saturday. “Super Nightline” service operates from 6:30 p.m. to
11:45 p.m. utilizing two buses
Complementary Paratransit Service (River Valley Transit
The ADA regulations require public entities operating fixed
route transportation services to provide paratransit as a
complement to their fixed route service. This paratransit
service is intended for people who cannot use accessible fixed
route transportation and must be comparable to the fixed route
system in forms of coverage and level of service. This service
has to be provided during the same days and hours as fixed route
service with comparable fares. Service has to be provided to
locations within 3/4 of a mile of the River Valley Transit
River Valley Transit Plus, RVT’s ADA paratransit service, was
initiated in November, 1992, making complementary paratransit
service available to ADA eligible clients from 5:30 a.m. - 11:45
p.m., Monday through Saturday.
Responsibility for service delivery Monday – Friday from
5:30 a.m. to 6:00 p.m. has been contracted out to STEP, Inc.,
which operates a larger, shared ride paratransit service in the
area. River Valley Transit provides paratransit service after
6:00 p.m. on weekdays and all day (5:30 a.m. – 11:45 p.m.) on
Saturdays. RVT certifies clients as eligible for the
paratransit service, but STEP is responsible for accepting
reservations and providing transportation to meet trip requests.
and Securement Use
In accordance with the regulations, River Valley Transit
will provide service to all wheelchairs and their occupants if
the lift/ramps and vehicles can physically accommodate them,
unless doing so is inconsistent with legitimate safety
requirements which includes such circumstances as a wheelchair
of such size that it would block an aisle, or would block the
vestibule, or would interfere with the safe evacuation of
passengers in an emergency. This does not apply to
securement; RVT cannot limit transportation of wheelchairs and
other mobility aids based on the inability of the securement
system to secure the device. Legitimate safety
requirements are based on actual risks, not on mere
speculation, stereotypes, or generalizations about individuals
with disabilities or about devices they use for mobility
Use of the securement system on River Valley Transit
vehicles will be required as a condition of receiving service.
However, service will not be denied on the grounds that a
mobility device cannot be secured to River Valley Transit
satisfaction. When transporting users of three-wheeled
wheelchairs or other mobility devices, River Valley Transit
can suggest that the passenger transfer into a bus seat.
The rider, in this case, has the final decision as to whether
a transfer is appropriate given their particular disability.
As the regulations require, a person who cannot enter the
vehicle using the stairs, but who does not use a wheelchair,
will be allowed to enter the vehicle using the lift. River
Valley Transit only has three wheelchair lift accessible buses
(809, 810, and 65) in our active fleet, all other twenty-six
buses in our active fleet are low-floor vehicles with ramps
which allow passengers to walk up the ramp instead of steps.
Operators have been thoroughly trained in the use of the
accessibility features of the buses (i.e. wheelchair lifts,
ramps, tie-downs, etc.) and in awareness of the needs of
passengers with disabilities. River Valley Transit will
continue its sensitivity program to train our operators on the
various needs of persons with disabilities. This training
establishes some empathy on the part of the operators toward
disabled passengers and provides instruction in certain types
of passenger assistance. Other training features include;
passenger assistance techniques,
Cardio-Pulmonary-Resuscitation (CPR), emergency cardiac care,
and other RVT training features.
Maintenance of Accessible Features
A top priority of River Valley Transit’s accessible service
is the maintenance of the lift and ramp equipment. The
mechanics have been properly trained on the maintenance of all
accessible buses before they were put into service. As
part of the overall maintenance program, procedures have been
established to ensure the proper operating conditions of all
equipment. These procedures are used to ensure that the
lifts and ramps are put back in service before the next day.
In addition, River Valley Transit keeps a substantial
inventory of parts pertaining to accessible features on the
bus to prevent any unnecessary downtime.
The fare for a trip charged a disabled person using an
accessible bus is no higher than the fare charged other users.
In general, a disabled person may ride for $1.00 during the
off-peak hours by presenting a Medicare card to the Operator,
or by obtaining a “Reduced Fare Transit Identification Card”.
Applications must have a physician or representative of a
social service agency certify to their disability.
/ Ramp Deployment
It is River Valley Transit policy that persons with
disabilities are permitted to board or alight at any bus stop
along the route; unless, the lift/ramp cannot be deployed, the
lift/ramp would be damaged if deployed, or temporary
conditions preclude use. Temporary conditions cannot be
the result of River Valley Transit action. Temporary
condition must preclude safe disembarkment by all passengers.
Boarding the Lift Bus
- Please be at your bus stop at least five minutes
before the time your bus is scheduled to arrive.
- When the bus arrives, please wait approximately five
feet, or reasonable safe distance, away from the door so
that the lift/ramp can be deployed.
- When the wheelchair lift is fully deployed, move your
wheelchair onto the platform BACKWARDS, unless otherwise
YOUR BRAKES, IF YOU ARE USING A MOTORIZED WHEELCHAIR, SHUT
OFF THE POWER TO CONTROL.
- When the lift platform is level with the bus floor,
back onto the bus, give the correct fare to the operator
and tell the operator your destination.
- If you are using a motorized wheelchair and need the
operator to assist you, please disengage your clutch;
continue to one of the two tie-down locations. Be
careful moving between passengers in the aisle.
Securing your Wheelchair
To better accommodate the wide range of wheelchairs in use
today, RVT utilizes a 3-point securement system.
To use the 3-point securement system, maneuver your wheelchair
into the tie-down area. The tie-down consists of three (3)
belts: two (2) straps to secure the rear of your chair, two
(2) straps to secure the front of your chair, and two belts
which functions as a seat belt/shoulder harness to be fastened
around you and your wheelchair.
Exiting the Bus
- Once the bus has stopped, the Operator will
release the seat belts and tie-downs. The belt
tie-downs are released by pressing the clasp button.
- Wait until the lift platform is level with the bus
floor. Move FORWARD onto the platform. If you
are using a motorized wheelchair and need the Operator to
assist, leave the clutch disengaged. When all four
wheels are on the platform,
LOCK YOUR BRAKES, IF YOU ARE USING A MOTORIZED
WHEELCHAIR, SHUT OFF POWER TO CONTROL.
- When the platform has reached the ground and the
restraint has dropped, release your brakes and move off the
platform. If you are using a motorized wheelchair,
re-engage your clutch and turn “on”.
It is River Valley Transit’s policy to allow adequate time
for the boarding and alighting of persons with disabilities.
No time limit is currently established.
||Traveling Companion Policy
If your require assistance onto the lift platform from outside
the bus, a traveling companion is recommended. River Valley
Transit’s present policy is to charge no fare for companions of
persons with disabilities. It is generally felt that companions
are providing a service by allowing persons with disabilities to
use fixed route transit service.
According to ADA Guidelines, if a passenger boards the bus with
an animal that is not muzzled or in a pet carrier, you may ask
them if the animal is a service animal. If the response is yes,
you may ask them “What service has the animal been trained to
provide”? Accept the answer if it sounds reasonable and allow
the person and animal to ride. These are the only two questions
we are allowed to ask according to ADA. ADA allows us to remove
a passenger if the animal becomes unruly. Most service animals
will sit quietly at their master’s feet. No form of
identification has to be shown to prove the animal is a service
All of River Valley Transit vehicles have a “kneeling” feature.
The kneeler lowers the right front corner of the bus four (4")
inches closer to the sidewalk or street to make it easier for
people who have trouble climbing stairs to get on and off the
bus. If you have any difficulty reaching the bus stair, just
ask the operator to lower the kneeler for you.
IF ASSISTANCE IS REQUIRED, THE
OPERATORS ARE TO ASSIST THE PASSENGER WITH BOARDING AND/OR
ALIGHTING THE BUS.
||Acommodating Other Mobility Devices and Life Support
In accordance with ADA regulation, all riders will be permitted
to travel with service animals trained to assist them. Service
animals include guide dogs and other animals that provide aid to
persons with mobility impairments.
Persons will also be permitted to travel with respirators,
portable oxygen and other life support equipment. Travel with
this equipment will only be denied if it violates rules
concerning the transportation of hazardous materials.
In general, the transport of common types of portable life
support equipment is not prohibited. Cylinders of oxygen used
by passengers for health reasons, for example, are not subject
to the Hazardous Material Regulations.
Anouncements on Vehicles
River Valley Transit has posted signs on all the buses informing
all passengers our intent to comply with the ADA requirement to
announce stops at major transfer points. Major
intersections/destination points, intervals along the routes,
and at stops requested by the passengers. All vehicles have a
fully-automated system that work with GPS to automatically
announce bus stops and the route name when the doors open.
River Valley Transit Plus
River Valley Transit Plus is operated by River Valley Transit (RVT) in compliance with
the Americans with Disabilities Act of 1990 (ADA).
The procedures and regulations in this brochure have
been established to assure that ADA eligible passengers
are afforded accessible, reliable paratransit service.
RIVER VALLEY TRANSIT PLUS provides complementary
paratransit services for individuals with disabilities
that prevent them from using the fixed route
buses. Disabled riders are eligible for RIVER VALLEY TRANSIT
PLUS if their disability makes it impossible to
board buses or to navigate through the bus system
because of a physical or mental impairment.
Additionally, those with a specific disability related
condition which interacts with architectural or
barriers to prevent travel to and from bus stops
may also be eligible. The impairment must make
it impossible to use buses, rather than more
difficult than for those without the impairment.
In order to use this service, individuals must first
be certified as “ADA eligible clients” by the
Use of RIVER VALLEY TRANSIT PLUS may be approved only
for certain trips, depending on the conditions
under which disabled applicants can use buses.
If eligibility is approved for certain trips only,
applicants will be notified of the limitations on
the use of RIVER VALLEY TRANSIT PLUS upon approval.
2. Certification Process
Individuals must be certified as ADA eligible
before they can utilize RIVER VALLEY TRANSIT PLUS
paratransit service. Applications are available
from RVT and various agencies. It is important
to understand that certification of eligibility for
this service rests upon a functional evaluation of
clients’ impairments which prevent them from
using the regular transit system rather than a
medical diagnosis of the underlying condition.
RVT’s process for determining ADA eligibility
will generally rely on self-certification of a person’s
functional disabilities, supplemented by additional
documentation only as required to effectively
evaluate and classify a specific impairment. In
some cases, RVT will need to contact the applicant
or an appropriate agency or other sources to
verify or expand upon the information provided if
a particular claim appears to be less than fully
supported by the information provided in the
RVT will make the determination of whether or
not the applicant is authorized to utilize the RIVER VALLEY TRANSIT PLUS as an ADA eligible client and will
notify individuals in writing as to this determination
within twenty-one (21) days of the submission
of a properly completed application.
If a determination on eligibility is not made within
twenty-one (21) days from the date of application,
the applicant may use RIVER VALLEY TRANSIT PLUS
until such a determination is completed.
If the determination is that the individual is
ineligible for RIVER VALLEY TRANSIT PLUS paratransit
service, RVT will state the reasons for this
decision. In such cases, applicants will have the
right to appeal this decision.
3. Appeals Process
The appeals process is available to any individual
who has been denied eligibility for RIVER VALLEY TRANSIT
PLUS paratransit service. Eligible clients who
have had limitations placed on the trips they can
make with RIVER VALLEY TRANSIT PLUS or whose eligibility
has been suspended for missing more than three
(3) reserved trips in a six-month period can also
use this appeals process. A written appeal must be
received by RVT’s Planning Manager within sixty
(60) days of the date of such written notice.
RVT’s Appeal Process is available on RVT’s website (www.RideRVT.com)
4. Service Area
The RIVER VALLEY TRANSIT PLUS paratransit service will
be available for all trip requests with origin and
destination within a service area defined around
the route network used by the fixed route bus
system. Basically, this service area is defined by
three-quarters of a mile from any of RVT’s bus
routes and within the municipalities participating
in RVT’s fixed route system. Specifically, the
paratransit service areas consist of the City of
Williamsport; Boroughs of Duboistown,
Hughesville, Jersey Shore, Montgomery, Montoursville, Muncy
and South Williamsport; Townships of
Armstrong, Clinton, Fairfield, Loyalsock, Muncy,
Muncy Creek, Old Lycoming, Piatt, Porter, Wolf and Woodward which lie
within three-quarters of a mile of one of RVT’s
Paratransit service will not be extended to origins
or destinations beyond this area or to adjacent
municipalities which do not participate in the bus
A map showing the specific service area is available
5. Hours and Dates of Service
RIVER VALLEY TRANSIT PLUS paratransit service will be
available from 5:30 AM until 11:45 PM Monday
through Saturday. No service will be provided on
New Year’s Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving Day, or Christmas
6. Advanced Reservation
An advance reservation is required for each
one-way trip on RIVER VALLEY TRANSIT PLUS, including
return trips and any stops you intend to make
along the way. Advance reservations may be made
fourteen (14) days prior to the day of travel, but
not later than the day prior to travel. To make a
reservation, you must call STEP at 570-323-7575
between 8:30 AM and 5:00 PM, Monday through
Friday or between 9:00AM and 2:00 PM on
Saturdays. Next day service will be provided if the
trip is requested between hours above the day
before the trip is to be scheduled.
If you are unable to make a trip at a time
previously reserved, you should follow the
procedures under CHANGES, CANCELATIONS,
RIVER VALLEY TRANSIT PLUS service is operated by STEP
Inc., under contract with RVT. Trips are grouped
into shared rides on STEP vehicles. Thus, your
pick-up time may be scheduled within one hour of
the requested time, taking your scheduled activity
into account when necessary. You will be notified
of the scheduled pick-up time when you make
your reservation. You will be
picked up within fifteen (15) minutes of the
scheduled time. Please be ready to board the
vehicle when it arrives. If possible, you should give
the dispatcher a telephone number where you can
be notified of any unforeseen delays in meeting
your scheduled pick-up. Please be prepared for
delays in your pick-up time or the need for
additional travel time during snow storms or other
8. Changes, Cancelations,
Once a reservation is made, your are expected to
travel to and from the points and at the times
RIVER VALLEY TRANSIT PLUS vehicles will only wait five (5)
minutes beyond the scheduled pick-up time or
the time the vehicle arrives, whichever is later.
This regulation is enforced to protect other
passengers from unnecessary delays.
IF YOU ARE GOING TO BE DELAYED, you
must contact STEP at least one (1) hour before
the scheduled pick-up time. The dispatcher will
arrange a new pick-up at the next available time.
Such re-scheduling may delay your pick-up
significantly, depending on the number of other
trips already scheduled for the day, but you are
guaranteed that you will be picked up as soon as
IF YOU WANT TO CANCEL a reserved trip,
you must notify STEP at least one (1) hour prior
to your scheduled pick-up time.
If you do not contact STEP about the delay or
cancelation, and the vehicle leaves after the five
(5) minute waiting period, you will be considered
a “NO-SHOW,” and your ride will be canceled.
RIVER VALLEY TRANSIT PLUS does not guarantee that
“NO-SHOWS” will be rescheduled.
9. “No Show” Policy
Individuals who demonstrate a consistent pattern
of missing scheduled paratransit trips, or
“NO-SHOWS,” may temporarily lose their
service. You will be considered a “NO-SHOW”
if you fail to notify STEP that you will not be
available for your scheduled pick-up either due to
a delay or cancellation. RIVER VALLEY TRANSIT PLUS drivers
note whenever a “NO-SHOW” occurs; two (2)
such occurrences within a six (6) month period
will result in a written reminder of this policy.
With a third (3) occurrence within a six (6) month
period, you may lose your service for RIVER VALLEY TRANSIT PLUS for a period of one month. “NO-
SHOW” incidents are removed from your record
after such suspension or six (6) months after their
It is important to note that whenever you are
considered a “NO-SHOW,” any other trips
reserved for later that day will be automatically
canceled unless you notify STEP at least one (1)
hour before the other scheduled trip(s). Enforcement of this policy will
take into account rider frequency and no shows. Service
suspension is done on a case-by-case, trip-by-trip basis.
Because of the need to provide transportation
to many passengers with a limited number of
vehicles, it is not possible to honor requests for
specific vehicles, unless you have physical
limitations which require it. Please inform the
dispatcher of any such requirements such as a
Fares are required for each trip on RIVER VALLEY TRANSIT
PLUS. Each stop that you make is counted as one
trip. The fare for eligible ADA clients is twice the
RIVER VALLEY TRANSIT base fare (currently $4.00/one-way trip).
Clients will pay the fare to the driver of the van at
the time the trip is made. Drivers do not make
On trips made by eligible ADA clients who are
authorized to be accompanied by a personal care
attendant, no fare will be charged for the personal
12. Personal Care Attendants
and Traveling Companions
Disabled passengers who require a personal care
attendant on each trip to board or ride RIVER VALLEY TRANSIT
PLUS vehicles must request approval to do so
when applying for the program (See Certification
Process). If approved, the personal care attendant
must accompany the passenger on every trip. No
fare will be charged to authorized personal care
In addition, ADA clients may be accompanied by
one traveling companion other than the personal
care attendant, as long as the companion has the
same origin and destination as the ADA eligible
client. In these instances, the companion will be
charged the basic ($4.00) fare for each one-way
trip. If you plan to have a traveling companion,
you must notify the STEP dispatcher when
scheduling your trip. If no reservation is made for
the companion, service will not be provided.
It is important to note that RIVER VALLEY TRANSIT PLUS
service will provide “curb-to-curb” service. This
means that while drivers will be able to help
clients board and disembark from the vehicle,
they cannot be responsible for escorting passengers
to their destination.
Passengers must be physically and medically able
to travel. RIVER VALLEY TRANSIT PLUS is not designed as an
ambulance for paramedical service, or to handle
medical emergencies. Drivers are not trained to
assist passengers in such cases. RIVER VALLEY TRANSIT PLUS
reserves the right to refuse to transport a passenger
whose overall physical condition makes travel
aboard RIVER VALLEY TRANSIT PLUS vehicles unsafe.
13. Special Consideration for
Those Using Wheelchairs
Safety concerns require that wheelchairs not be
altered through the removal of structural
equipment such as footrest or armrest, except
where authorized in writing by a physician and
with the prior approval of RVT. Wheelchairs must
be structurally sound and in good working
condition. RIVER VALLEY TRANSIT PLUS reserves the right to
refuse transportation to passengers whose
wheelchairs have loose or worn parts or whose
wheelchairs have had equipment removed or
altered in such a way that wheelchair stability or
operation is affected
Visitors showing documentation from another
transit authority certifying their eligibility for
paratransit under the Americans with Disabilities
Act may use RIVER VALLEY TRANSIT PLUS by showing such
documentation. Visitors without such documentation
must notify RVT of their disability and
residence to receive service under RIVER VALLEY TRANSIT PLUS. Visitors are only
eligible for RIVER VALLEY TRANSIT PLUS for a period of
twenty-one (21) calendar days from the first date of service. After twenty-one (21) days, service will be denied
until and unless the visitor completes the application
procedure and is determined to be eligible for
paratransit. If a visitor plans to use RIVER VALLEY TRANSIT
PLUS paratransit service in excess of twenty-one
(21) days in a one-year period, it will be required
that he or she apply for eligibility locally. Persons
with disabilities visiting the Lycoming County
should contact RVT for information on using
RIVER VALLEY TRANSIT PLUS during their stay here.
15. Other Programs of Interest
to River Valley Transit Plus Patrons
All persons 65 or over are eligible for this
transportation at a reduced rate under the State’s
shared ride program. Please contact STEP at
570-323-7575 or further information.
Persons between 60 - 65 who sign up with the
Bi-County Office of the Aging may be eligible for
shared ride transportation partially funded by the
Area Agency on Aging. Please contact the
Bi-County Office of the Agency at 570-323-3096 for
Persons of any age may be eligible for the medical
assistance transportation program funded by the
Department of Public Welfare. Please contact
STEP at 570-323-7575 for further information.
Persons with a disability who live outside RIVER VALLEY TRANSIT PLUS service area ( See Section 4 ) or
request trips outside the RIVER VALLEY TRANSIT PLUS hours
and dates of service ( See Section 5 ) may be
eligible for transportation services through the
Persons with Disabilities (PWD) Program. Please
call STEP at 570-323-7575 for further details.
16. Additional Information
Additional information is available upon request
from the River Valley Transit by contacting the General Manager or Special Services Manager
are available to answer questions about service
and program policies as well as compliments or
River Valley Transit
1500 West Third Street,
570-326-2500 of 800-248-9287
(Hearing Impaired Voice) 800-790-3708 or
COMPLEMENTARY PARATRANSIT SERVICE