ADA Information

Accessible Fixed-Route Bus Services

River Valley Transit has a fully accessible fleet of thirty six (36) transit vehicles in its active fleet and four (4) accessible contingency vehicles. Therefore, accessible fixed-route bus service is available from 5:30 a.m. to 6:30 p.m., Monday through Saturday. “Super Nightline” service operates from 6:30 p.m. to 11:45 p.m. utilizing two buses

ADA Complementary Paratransit Service (River Valley Transit Plus)

The ADA regulations require public entities operating fixed route transportation services to provide paratransit as a complement to their fixed route service. This paratransit service is intended for people who cannot use accessible fixed route transportation and must be comparable to the fixed route system in forms of coverage and level of service. This service has to be provided during the same days and hours as fixed route service with comparable fares. Service has to be provided to locations within 3/4 of a mile of the River Valley Transit routes.

River Valley Transit Plus, RVT’s ADA paratransit service, was initiated in November, 1992, making complementary paratransit service available to ADA eligible clients from 5:30 a.m. – 11:45 p.m., Monday through Saturday.

Responsibility for service delivery Monday – Friday from 5:30 a.m. to 6:00 p.m. has been contracted out to STEP, Inc., which operates a larger, shared ride paratransit service in the area. River Valley Transit provides paratransit service after 6:00 p.m. on weekdays and all day (5:30 a.m. – 11:45 p.m.) on Saturdays. RVT certifies clients as eligible for the paratransit service, but STEP is responsible for accepting reservations and providing transportation to meet trip requests.

Reasonable Modifications

The following procedures address the appropriate response to requests for reasonable modifications and accommodations to RVT services, programs, and activities for individuals with disabilities in accordance with the Americans with Disabilities Act of 1990 (ADA), as amended. These procedures and following form may be available in an alternative format by contacting the Cambria County Transit Authority.
Reasonable modifications requests should be made in advance, but is not required.

  1. Anyone may submit a request to RVT for an ADA reasonable modification or accommodation by completing and submitting a Reasonable Modification/Accommodation Request Form (“Request”). The Requestor must state in detail what accommodation/modification she/he requires to equally access RVT services or programs. If the Request lacks the requisite detail, the Requestor may be contacted for additional information. A Request may be administratively closed if the Requestor cannot provide the requested information or if the Requestor no longer wishes to pursue their request.
  2. Once a proper Request is received, RVT will determine if it has authority and jurisdiction to consider the Request. The Requestor will receive acknowledgment of the Request from RVT within ten (10) business days and should be informed of any portion of the Request where RVT does not have authority to act.
  3. RVT will review the Request to determine if it is reasonable. Request for accommodations will be considered on a case-by-case basis and may be denied on one or more of the following grounds:
    • Granting the request would fundamental alteration of the applicable services, programs or activities;
    • Granting the request creates a direct threat to the health or safety of others;
    • Granting the request would create an undue financial or administrative burden for RVT.
    • Without such accommodation/modification, the individual with a disability is otherwise able to fully utilize RVT services, programs or activities for their intended purposes.
  4. RVT will summarize the results of its decision and provide a response to the Requestor within thirty (30) days from receipt of the complete Request. The response will include the original request, summary of relevant analysis, and RVT final determination along with the right to appeal and process for doing so. Should a Request be denied, in whole or in part, RVT will recommend alternative accommodation/modifications to the Requestor.

Reasonable modifications requests should be made in advance, but is not required.

Lift and Securement Use

In accordance with the regulations, River Valley Transit will provide service to all wheelchairs and their occupants if the lift/ramps and vehicles can physically accommodate them, unless doing so is inconsistent with legitimate safety requirements which includes such circumstances as a wheelchair of such size that it would block an aisle, or would block the vestibule, or would interfere with the safe evacuation of passengers in an emergency. This does not apply to securement; RVT cannot limit transportation of wheelchairs and other mobility aids based on the inability of the securement system to secure the device. Legitimate safety requirements are based on actual risks, not on mere speculation, stereotypes, or generalizations about individuals with disabilities or about devices they use for mobility purposes.

Use of the securement system on River Valley Transit vehicles will be required as a condition of receiving service. However, service will not be denied on the grounds that a mobility device cannot be secured to River Valley Transit satisfaction. When transporting users of three-wheeled wheelchairs or other mobility devices, River Valley Transit can suggest that the passenger transfer into a bus seat. The rider, in this case, has the final decision as to whether a transfer is appropriate given their particular disability.

As the regulations require, a person who cannot enter the vehicle using the stairs, but who does not use a wheelchair, will be allowed to enter the vehicle using the lift. River Valley Transit only has three wheelchair lift accessible buses (33, 65, 913, 914, 1401) in our active fleet, all other buses in our active fleet are low-floor vehicles with ramps which allow passengers to walk up the ramp instead of steps.


Operators have been thoroughly trained in the use of the accessibility features of the buses (i.e. wheelchair lifts, ramps, tie-downs, etc.) and in awareness of the needs of passengers with disabilities. River Valley Transit will continue its sensitivity program to train our operators on the various needs of persons with disabilities. This training establishes some empathy on the part of the operators toward disabled passengers and provides instruction in certain types of passenger assistance. Other training features include; passenger assistance techniques, Cardio-Pulmonary-Resuscitation (CPR), emergency cardiac care, and other RVT training features.

Maintenance of Accessible Features

A top priority of River Valley Transit’s accessible service is the maintenance of the lift and ramp equipment. The mechanics have been properly trained on the maintenance of all accessible buses before they were put into service. As part of the overall maintenance program, procedures have been established to ensure the proper operating conditions of all equipment. These procedures are used to ensure that the lifts and ramps are put back in service before the next day. In addition, River Valley Transit keeps a substantial inventory of parts pertaining to accessible features on the bus to prevent any unnecessary downtime.


The fare for a trip charged a disabled person using an accessible bus is no higher than the fare charged other users. In general, a disabled person may ride for $1.00 during the off-peak hours by presenting a Medicare card to the Operator, or by obtaining a “Reduced Fare Transit Identification Card”. Applications must have a physician or representative of a social service agency certify to their disability.

Lift / Ramp Deployment

It is River Valley Transit policy that persons with disabilities are permitted to board or alight at any bus stop along the route; unless, the lift/ramp cannot be deployed, the lift/ramp would be damaged if deployed, or temporary conditions preclude use. Temporary conditions cannot be the result of River Valley Transit action. Temporary condition must preclude safe disembarkment by all passengers.

Boarding the Lift Bus

Below is the preferred method for wheelchair users to board a lift bus.  RVT will not deny transportation if a wheelchair does not have preferred features such as brakes or meet River Valley Transit’s preferred level of satisfaction for securement. Wheelchair position on a lift is ultimately at the discretion of the rider.

  1. Please be at your bus stop at least five minutes before the time your bus is scheduled to arrive
  2. When the bus arrives, please wait approximately five feet, or reasonable safe distance, away from the door so that the lift/ramp can be deployed
  3. When the wheelchair lift is fully deployed, move your wheelchair onto the platform. RVTA recommends backing onto the lift however it is up to the passenger’s discretion which direction to board the lift. LOCK YOUR BRAKES, IF YOU ARE USING A MOTORIZED WHEELCHAIR, SHUT OFF THE POWER TO CONTROL
  4. When the lift platform is level with the bus floor, back onto the bus, give the correct fare to the operator and tell the operator your destination
  5. If you are using a motorized wheelchair and need the operator to assist you, please disengage your clutch; continue to one of the two tie-down locations. Be careful moving between passengers in the aisle

Securing your Wheelchair

To better accommodate the wide range of wheelchairs in use today, RVT utilizes a 3-point securement system.

To use the 3-point securement system, maneuver your wheelchair into the tie-down area. The tie-down consists of three (3) belts: two (2) straps to secure the rear of your chair, two (2) straps to secure the front of your chair, and two belts which functions as a seat belt/shoulder harness to be fastened around you and your wheelchair.

Exiting the Bus

  1. Once the bus has stopped, the Operator will release the seat belts and tie-downs. The belt tie-downs are released by pressing the clasp button.
  2. Wait until the lift platform is level with the bus floor. Move FORWARD onto the platform. If you are using a motorized wheelchair and need the Operator to assist, leave the clutch disengaged. When all four wheels are on the platform, LOCK YOUR BRAKES, IF YOU ARE USING A MOTORIZED WHEELCHAIR, SHUT OFF POWER TO CONTROL.
  3. When the platform has reached the ground and the restraint has dropped, release your brakes and move off the platform. If you are using a motorized wheelchair, re-engage your clutch and turn “on”.
  4. It is River Valley Transit’s policy to allow adequate time for the boarding and alighting of persons with disabilities. No time limit is currently established.

Traveling Companion Policy

If you require assistance onto the lift platform from outside the bus, a traveling companion is recommended. River Valley Transit’s present policy is to charge no fare for companions of persons with disabilities. It is generally felt that companions are providing a service by allowing persons with disabilities to use fixed route transit service. The designated companion must ride and travel along with the passenger needing assistance. The companion should help with boarding and alighting during the bus trips.

Service Animals

According to ADA Guidelines, if a passenger boards the bus with an animal that is not muzzled or in a pet carrier, you may ask them if the animal is a service animal. If the response is yes, you may ask them “What service has the animal been trained to provide”? Accept the answer if it sounds reasonable and allow the person and animal to ride. These are the only two questions we are allowed to ask according to ADA. ADA allows us to remove a passenger if the animal becomes unruly. Most service animals will sit quietly at their master’s feet. No form of identification has to be shown to prove the animal is a service animal.


All of River Valley Transit vehicles have a “kneeling” feature. The kneeler lowers the right front corner of the bus four (4″) inches closer to the sidewalk or street to make it easier for people who have trouble climbing stairs to get on and off the bus. If you have any difficulty reaching the bus stair, just ask the operator to lower the kneeler for you. IF ASSISTANCE IS REQUIRED, THE OPERATORS ARE TO ASSIST THE PASSENGER WITH BOARDING AND/OR ALIGHTING THE BUS.

Acommodating Other Mobility Devices and Life Support Equipment

In accordance with ADA regulation, all riders will be permitted to travel with service animals trained to assist them. Service animals include guide dogs and other animals that provide aid to persons with mobility impairments.

Persons will also be permitted to travel with respirators, portable oxygen and other life support equipment. Travel with this equipment will only be denied if it violates rules concerning the transportation of hazardous materials.

In general, the transport of common types of portable life support equipment is not prohibited. Cylinders of oxygen used by passengers for health reasons, for example, are not subject to the Hazardous Material Regulations.

Anouncements on Vehicles

River Valley Transit has posted signs on all the buses informing all passengers our intent to comply with the ADA requirement to announce stops at major transfer points. Major intersections/destination points, intervals along the routes, and at stops requested by the passengers. All vehicles have a fully-automated system that work with GPS to automatically announce bus stops and the route name when the doors open.

Accessibility Features

RVT offers a convenient, accessible and safe way for people with disabilities and senior citizens to get around. RVT believes in equal opportunity and inclusion for these groups, consistent with the requirements of the Americans with Disabilities Act (ADA). To accomplish this, RVT works hard every day to ensure that all of our services are accessible and ready to meet our customers’ needs.
RVT offers materials and forms in other accessible formats. Should you need materials or forms in a different format, please contact us.

Disadvantaged Business Enterprise Information

Goal for FFY 2023 – 2025

River Valley Transit Authority (RVTA) in accordance with requirements of the U.S. Department of Transportation as set forth in 49 CFR Part 26, as amended, hereby notifies the public that it is recommending the following Disadvantaged Business Enterprise (DBE) goal for applicable professional services, construction, and procurement contracts during the Federal Fiscal Years 2023-2025, beginning October 1, 2022 and ending September 30, 2025. The overall proposed DBE goal for Federal Fiscal Years 2023-2025 is 2.0%.

Information pertaining to this goal and a description of how it was selected is available for inspection from 9:00 AM to 5:00 PM, Monday through Friday, at the offices of the River Valley Transit, 1500 West Third Street, Williamsport, PA, for a period of thirty (30) calendar days following publication of this notice. Interested DBE firms are encouraged to contact Todd Wright at the address below regarding contracting opportunities.

RVT will receive written or verbal comments for informational purposes only concerning the DBE goal for a period of forty-five (45) days from the publication of this notice. All comments should be addressed to the following:

Mr. Brett Kelley, DBE Officer

River Valley Transit
1500 West Third Street
Williamsport, PA  17701
(570) 326-2500

Notifying the Public of Rights Under Title VI

RVTA will respond to complaints of discrimination under Title VI that are filed.  RVTA will promptly investigate all complaints filed under Title VI in accordance with Department of Transportation (DOT) regulations at 49 CFR Section 21.11(b) and 21.11(c).  RVTA may delay its investigation if the complainant agrees to postpone the investigation.

  1. FILE A COMPLAINT. Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by River Valley Transit Authority (hereinafter referred to as “RVTA”) may file a Title VI complaint by completing and submitting RVTA’s Title VI Complaint Form.  This information is available on RVTA’s website (

RVTA investigates complaints received no more than 180 days after the alleged incident, unless the time for filing is extended by RVTA.  RVTA will process complaints that are complete.  An aggrieved individual may submit a complaint directly with the Federal Transit Administration (FTA).

All Title VI complaints should be filed to RVTA at the following addresses:

River Valley Transit Authority
Title VI Coordinator
1500 West Third Street
Williamsport, PA  17701
Phone: (570) 326-2500


  1. COMPLAINT ACCEPTANCE. Once a complaint has been received and accepted by RVTA for investigation, RVTA will review it to determine if our office has jurisdiction.  The complaint will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
  2. INVESTIGATIONS.  RVTA will make a prompt investigation whenever a compliance review, report, complaint or any other information indicates a possible failure to comply with this part.  The investigation will include, where appropriate, a review of the pertinent practices and policies of RVTA, the circumstances under which the possible noncompliance with this part occurred, and other factors relevant to a determination as to whether RVTA has failed to comply with Title VI.  RVTA has 60 days to investigate the complaint.  If more information is needed to resolve the case, RVTA may contact the complainant.  The complainant has 30 business days from the date of the letter to send requested information to RVTA personnel assigned to the case.  If RVTA is not contacted by the complainant or does not receive the additional information within 30 business days, RVTA can administratively close the case.  A case can be administratively closed also if the complainant no longer wishes to pursue their case.
  3. Letters of Finding and Resolution. After RVTA reviews the complaint, they will issue one of two letters to the complainant:  a closure letter or a letter of finding (LOF) based on the findings:
  4. A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
  5. A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. This letter explains why RVTA was not found to be in non-compliance with Title VI.  This letter will include each violation referenced as to the applicable regulations, a brief description of proposed remedies, and notice of the time limit on the conciliation process.
  6. Appeals Process. If the complainant wishes to appeal the decision, they have 60 days after the date of the closure letter or the letter of finding (LOF) to do so.

An individual may appeal a complaint determination by mailing or submitting in person a written appeal to the Title VI Coordinator, at RVTA, 1500 West Third Street, Williamsport, PA 17701, requesting the determination be reviewed by the Appeals Board.  The appeal must: (1) specify the basis upon which the individual disputes the determination; and (2) sign and date the written appeal.  The Appeals Board shall afford the appellant the opportunity to be heard and present information and arguments, which are relevant to the determination which is the subject of the appeal. The Appeals Board will consider the appeal and issue a written decision within 30 days after filing the appeal.

  1. The complainant also has a right to file a separate complaint with the:

Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue, SE
Washington, DC 20590

RVTA’s local Metropolitan Planning Organization (MPO), known as the Williamsport Area Transportation Study (WATS), also has a separate Title VI complaint procedures in place for any other transportation-related complaints within Lycoming County.

RVTA investigates complaints received no more than 180 days after the alleged incident, unless the time for filing is extended by RVTA.  RVTA will process complaints that are complete.  An aggrieved individual may submit a complaint directly with FTA.  This Title VI Complaint Form is available on the RVTA’s website (

If information is needed in another language, contact (570) 326-2500. Si necesita información en otro idioma, llame al (570) 326-2500.